Refund policy

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Products must be unused and in the original condition, including all packaging, tags, and accessories.
  • Refund requests must be made within [insert number of days, e.g., 30 days] from the date you received your order. After this period, we are unable to offer a refund or exchange.
  • Proof of purchase is required (e.g., order number or receipt).

Please note that we do not offer refunds for products that are damaged or used, unless the damage was caused by an error on our part or the product was defective upon receipt.

2. How to Request a Refund

If your order meets the criteria for a refund, please follow these steps:

  1. Contact Us: Email us at support@holdr.com or call [Insert Phone Number] with your order number, reason for the refund request, and any supporting details (such as photos if applicable).

  2. Return the Product: If your refund request is approved, you will be instructed on how to return the item(s). Returns must be shipped back in the original packaging, and shipping costs for returns are generally the responsibility of the customer unless the product was damaged or defective upon arrival.

  3. Refund Process: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within [insert number of days, e.g., 7-10 business days.

3. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or opened.
  • Custom or personalized items.
  • Gift cards or promotional codes.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@holdr.com. We may request pictures or a description of the damage. Once we verify the issue, we will either offer you a full refund or send you a replacement, depending on your preference and product availability.

  • Return Shipping: If the product is defective or damaged, we will cover the cost of return shipping.
  • Replacement: If a replacement is requested and available, we will ship the replacement at no additional cost to you.

5. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact our customer support team. Depending on stock availability, we can assist with the exchange. Please note that exchanges follow the same process as returns and may take several business days to process.

6. Late or Missing Refunds

If you haven't received your refund after the standard processing time:

  1. Check Your Bank Account: Refunds can take a few days to process before appearing on your bank statement. Please check with your bank or payment provider for processing times.
  2. Contact Us: If you've followed all of the above steps and still haven't received your refund, please reach out to us at support@holdr.com.

7. Changes to This Refund Policy

Holdr reserves the right to update or change this Refund Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about our refund procedures.

8. Contact Us

If you have any questions or concerns regarding your refund request, please contact us