Shipping policy

At Holdr, we’re committed to delivering your order quickly and safely. This Shipping Policy explains how we process and ship your orders, including the available shipping methods, estimated delivery times, and additional details you need to know.

By placing an order with us, you agree to the terms outlined in this policy.

1. Processing Time

  • All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email.
  • You will receive a shipping confirmation email with tracking information once your order has shipped.
  • Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs. The available shipping options and estimated delivery times will be displayed at checkout.

  • Standard Shipping: Delivery within 5-7 business days (Domestic).
  • Expedited Shipping: Delivery within 2-3 business days (Domestic).
  • Priority Shipping: Delivery within 1-2 business days (Domestic).
  • International Shipping: Delivery within 7-21 business days, depending on the destination.

Please note that delivery times are estimates and may vary based on factors such as location, carrier delays, weather conditions, and customs procedures (for international shipments).

3. Shipping Costs

  • Shipping costs are calculated based on the shipping method and destination.
  • The shipping fees will be displayed during checkout before you complete your purchase.
  • For international orders, please be aware that the cost of shipping does not include customs duties, taxes, or other import fees. These fees are the responsibility of the recipient.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status and location of your package. Please allow 24-48 hours for tracking updates to appear after your order has been shipped.

5. Shipping Restrictions

  • Domestic Shipping: We currently offer shipping within the United States and its territories.
  • International Shipping: We ship to a variety of countries worldwide. However, some regions may not be eligible for international shipping due to local regulations or shipping carrier limitations. You will be notified at checkout if we cannot ship to your country.
  • P.O. Boxes and APO/FPO Addresses: We can ship to P.O. Boxes and APO/FPO addresses within the United States. Please note that shipments to P.O. Boxes and military addresses may experience longer shipping times.

6. Address Accuracy

  • Please ensure that the shipping address you provide is accurate and complete. Holdr is not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing an order, please contact our customer support team at support@holdr.com as soon as possible. We may be able to modify your shipping details before the order is processed.

7. Lost or Damaged Packages

  • If your order is lost or damaged in transit, please contact our customer support team immediately at support@holdr.com. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.
  • For damaged items, please provide a description and photos of the damage to help us process your claim quickly.

8. Shipping Delays

While we strive to meet the estimated delivery times, certain factors such as carrier delays, weather disruptions, or high demand periods (like holidays) can cause shipping delays. Holdr is not responsible for any delays caused by the shipping carrier. However, we will do our best to assist you in tracking your package or resolving any shipping issues.

9. Customs and Import Duties (International Orders)

For international shipments, please be aware that additional customs duties, taxes, and import fees may apply, depending on the destination country. These charges are the responsibility of the recipient. Holdr has no control over these fees and cannot predict what they may be. We recommend contacting your local customs office for more information about potential import duties.

10. Returns and Exchanges

If you are not completely satisfied with your order, please refer to our Returns Policy for detailed instructions on how to initiate a return or exchange.

11. Customer Support

If you have any questions or need assistance regarding your order, shipping, or delivery, please reach out to our customer support team